Name
What prospects and your team see
Role
The slice of your funnel this agent owns
Guardrails
Closes alone up to
Bigger deals become warm hand-offs to your team
Escalates to
Who gets the hand-offs and judgment calls
Languages
She answers in whatever the prospect speaks
Working hours
Agents don't sleep — that's the point
Off-board Miles
Removes the agent and their threads. Deals stay in your pipeline.